FAQ's
What is storemynumbers?
Storemynumbers is our back-up facility that enables you to save and restore information from your phone to a secure web server.
Storemynumbers provides extra peace of mind, giving you the opportunity to back-up your phone’s data. It allows you to synchronise your phone with a secure server so that your information is available at any time, day or night*.
If your mobile phone is ever lost, damaged, or even stolen, a storemynumbers account will ensure that all is not lost as your phone’s data will be safe, secure and easy to access.
*Subject to Handset and WAP GPRS availability
What are the benefits of storemynumbers?
Storemynumbers provides a service that is available 24/7 so you can update your data at any time to suit your needs. Storemynumbers is innovative and easy to use, offering extra peace of mind and a reliable service for you to access your mobile phone data. Storemynumbers provides:
- Wireless or Cable transfer and storage of personal information from your phone to our server (and vice versa)
- Your own personal member’s area to manage your information online
- Unrestricted access to the system from anywhere in the world
- Unlimited secure storage for your information from multiple phones
What wireless capabilities does my phone need?
Your phone must have SyncML (Synchronization Markup Language) capability and active GPRS (General Packet Radio Service) settings. This means data synchronisation between your phone and the secure server will be possible, ‘over the air’ with no need for cables. Allowing you to save and restore information anywhere you have a network signal.
If you do not have a SyncML handset you also have the option to import/export data from your phone via your PC.
Click here to check if your phone is compatible.
What are GPRS and SyncML?
GPRS (General Packet Radio Service) is the technology used to send data between your mobile and the Internet, e.g. when browsing the Internet, sending MMS (Multimedia Messaging Service), or reading/writing emails from your mobile. It is available on virtually all handsets today but may require updated settings from your operator before it works.
SyncML (Synchronization Markup Language) is an information synchronization standard. Several major manufacturers such as Nokia, Sony Ericsson and Motorola already support SyncML in their products.
What if my phone isn’t compatible with ‘over the air’ synchronisation?
We are continually adding new phones, so it’s worth checking again at a later date.
Click here to check if your phone is compatible.
What if I don’t have regular access to the Internet or have an e-mail address?
As storemynumbers is a web-based service, you will need access to the Internet to set up and change your phone’s information on the web server.
What would happen if I cancel?
Access to storemynumbers will be terminated immediately if you choose to cancel.
What happens to all my information if I cancel?
Your information will be stored on the web server for 180 days before it is finally deleted, allowing you access, should you decide to reactivate your service.
Can I edit, add or delete information online?
Yes, you can edit, add or delete information from the storemynumbers website. You can also restore the latest backups in case you have accidentally deleted information from your account or if you change your mind. Simply follow the on-screen instructions.
Once you are happy with your amendment(s), you can update your phone with the new information by synchronizing your handset.
Can I store information from more than one phone?
Yes, you can store information from multiple phones as long as they are all compatible.
Click here to check if your phone is compatible.
What do I have to do if I lose or damage my phone, or it is stolen?
With storemynumbers, you will be able to retrieve all of the information you have stored on the web server to your new or repaired phone. Simply set up your new/repaired phone° with storemynumbers and synchronise with the server to restore all your data.
°Subject to the mobile phone’s capabilities
What if I registered for storemynumbers prior to 2007?
You will now be able to enjoy our new and improved storemynumbers. If you would like to transfer any previously stored telephone numbers to the new service, please write to us at:
Storemynumbers Enquiries
Policy Administration Services Limited
PO Box 290
Crewe
CW1 6WY
Who can I contact if I encounter any problems?
We have designed the website to make storemynumbers as easy to use as possible. Within your member’s areas is a support menu which will allow you to contact us for support. Click here to login/register.
What is backed-up?
The information that can be backed-up will depend upon the phone. This can include contacts, calendar, tasks, notes and bookmarks. Information backed-up will be taken from the memory of the phone only, not the SIM or memory card.
What do you do with my data?
Synchronisation takes place between your phone memory and our web server. The service is designed to keep your information safe. Anything you save from the phone is stored securely in your personal area. Our staff cannot access your data and we do not use it in any way. Whilst we take every precaution to ensure the safety of your details, it should be noted that no website is totally secure.